Who is Aiqon and what we do?

Aiqon provides professional debt collection services on behalf of banks, financial institutions and corporations. In addition, Aiqon also buys debt from many of these institutions and becomes the owner of this debt and subsequently seeks to recover the outstanding monies from defaulting customers.

Why have I received a letter from Aiqon?

Aiqon buys debt from banks and other institutions; as such it is likely that we have received your details in connection with an acquired overdue account.

You may have stopped paying your account or defaulted on making payment towards the minimum monthly contractual payment. The lender has, no doubt, attempted to recover the payment owing by you either through their collections department, debt collection agencies or legal firms with no success. The lender has finally resorted to selling the debt to Aiqon.

The outstanding balance, an account reference number, and contact details for Aiqon and your Customer Relationship Manager are provided for your reference.

Why didn’t the lender inform me?

As part of the Credit Agreement you signed with the lender on opening the account, this allows the lender to sell your account and all rights under that agreement to another company. The lender is not required to give you advance notice of this.

You will receive a letter from the lender advising you of the sale of your account and at the same time Aiqon will send you a letter, which acts as a legal notification of the change of ownership.

What do I do now?

On receipt of a letter from Aiqon, you should contact your Customer Relationship Manager as soon as possible to discuss resolving the debt.

Whatever your situation, our Customer Relationship Managers can discuss the payment options available to you, and help identify a mutually agreeable solution to repay the outstanding dedbt.

How do I Pay?

Details of all payment methods can be found on our letter or you can contact your Customer Relationship Manager to discuss your situation.

Can I pay in installments?

You may contact your Customer Relationship Manager to discuss your financial situation. We will work closely with you to find a repayment plan that is achievable, fair and appropriate for both parties.

What if I am not the person you are looking for?

Please contact us immediately to inform us of your status

What if I refuse to pay?

Possible consequences of refusal to pay may include an unresolved default remaining on your credit file, which can affect your ability to obtain future credit, repossession of purchased goods or other legal action to enforce payment.

Refusal to pay does not make the debt problem go away nor will it stop or reduce our efforts to collect the debt.

How will this impact my credit rating?

Aiqon works closely with credit reference agencies to enable them to update your credit record on a regular basis. Payment or non-payment will be reflected on your credit report and could affect your credit rating and your ability to borrow money in the future.